Privacy Policy

Thank you for visiting our website. Los Artisans gathers and processes your personal data in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. We are committed to providing an exciting and safe online shopping experience and elevated level of personal service akin to international standards. This commitment includes respecting and protecting the privacy of personal information that we obtain through our site. This privacy policy provides you with information about how we collect, use and share your personal information, and our privacy practices in general.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.

The personal data we collect is as follows:

• Your on-site browsing behavior, including the pages you have viewed, IP address and browser details etc.
• Your name, email, telephone and preferences.
• Your organisation details, if provided.
• Your addresses, payment details and any other data you provide as required for processing your orders and returns.
• Communication between us, including emails, online chat messages and telephone calls.
• Gift card details.
• Blog comments, and product reviews.
• Other data entered into our site for specific purposes, for example the creation of wishlists.

Any other data collection is detailed at the point it is collected in a separate notice.

We collect data from you in the following ways:

• The data you enter into online forms on our websites.
• Your browsing behaviour on our websites.
• When you contact us, for example over email, telephone or online forms.
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including orders, email address, and phone number.

Our processing activities are:

• Tracking and analysing your browsing behaviour on our website for our own performance purposes.
• Sharing your onsite behaviour with third parties for marketing purposes.
• Fulfilling your orders, including placing them, taking payment, dispatching them and dealing with any returns.
• Responding to customer services requests via chat, email, telephone etc.
• Analysis of data for reporting, forecasting and site performance.
• Analysis of data for marketing purposes, including profiling. This may involve combining your data with that from third parties, such as Mosaic profiling data.

We do not share or disclose any of your personal data to third parties without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

As is normal for the ecommerce industry, we share your browsing data with some third party marketing organisations, primarily through Javascript tracking code. Those organisations become the controllers of that data, so if you opt-out of any further tracking on our site you would need to contact those organisations directly to exercise your other data rights. These data transfers are in Los Artisans" legitimate interest.

We share your personal data with some other organisations as part of the order fulfillment process. This data processing is part of your contract with us when you place an order.

These companies are joint controllers with Los Artisans of your customer data, so you will need to contact them directly to exercise your data rights. 

We will only send you email marketing communications if you have opted in to receive them. You have the right to opt-out at any time, please see the footer of the emails for details.

You may opt out of other marketing communications via post, telephone or SMS, from the [My Account] area.

The data you can manage from your My Account area will be stored until you remove it, for example your wishlists and saved addresses.

Data about your orders and communications with us will be held indefinitely as we need a legal record of these.

Website behavioural data will be kept for up to 38 months, after which time we aim to store  only store aggregated, non-personal data.

You may also delete your account which removes most of the data we hold about you – see the “Right to erasure” section for more details.

We takes your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

You have many rights around the use of your personal data. We are implementing them in the following ways:

Right To Be Informed

Your right to be informed about how we use personal data is contained within this notice, including:

• The purposes for which we process your data.
• The categories of personal data we hold about you.
• The recipients to whom your personal data has/will be disclosed.
• How long we intend to store your personal data for.
• If we did not collect the data directly from you, information about its source.

Right Of Access

You have the right to request the personal data which we hold about you. We have implemented a process within the My Account area which allows you to request access.

If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right To Rectification

You are able to rectify most data from within your My Account area. If there is any other data which you want to be rectified, please contact customer services.

Right To Erasure

You have the right to request that we delete the personal data we hold about you. We have implemented a process within the My Account area which allows you to delete your account and most of the associated data.

There is some data which we do not delete:

• Your name and email, which we use to store the deletion request.
• Your order data, which we require for reporting and tax purposes. However, we will stop using your personal data for marketing profiling.
• Your communications with us.

If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right To Restrict Processing

You have the right to restrict our data processing, which you may do in My Account, if you have an account.

If the processing is done by a different data controller, you will need to contact them directly.

Right To Data Portability

You may download the data we hold about you in the My Account area. We have not implemented any specific data portability initiatives, as we do not believe there are any standard approaches in the ecommerce sector. We will implement more data portability initiatives if this changes in the future.

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our online Services because such information may be required in order for you to register as a member; purchase products or services through our online Services or by phone or fax; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our online Services.

At any time you can choose to no longer receive commercial or promotional e-mails or newsletters from us. When your register or provide your e-mail address through our online Services, you will be given a choice as to whether you want to receive e-mail messages about special offers. You may modify your choice at any time. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.

The non-English translations of this notice are for convenience only, in the event of conflict or ambiguity the English version is authoritative.

We are always ready to address your questions and concerns regarding our privacy practices. Please feel free to contact us through one of the following methods:

Via Email: support@losartisans.com

Via Customer Service